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Frequently Asked Questions

Q: How It Works 

A:To start recording a video press one time (not hold) the power/action button this will begin a video and it will flash red.
When you are finished recording you press (not hold) power/action button again to stop/save the video
the light will turn solid red to indicate the video was saved


To switch mode from video to pictures you press on the mode button (next to the power/action button) press just one time.
The red light will turn blue to indicate you have switched modes once you have done this to begin taking a picture press one time (not hold)
the power/action button to take/save a photo.


To switch modes from pictures to record only audio you press on the mode button (next to the power/action button) press just one time.
The blue light will turn purple (red and blue together) to indicate the glasses are ready to record audio press one time (not hold)
the power/action button to begin audio recording it will have solid blue and flashing red light and you press the power/action button again you stop/save audio recording

When you are finished you hold the power/action button for 2-3 seconds to power off the glasses


To check or transfer your data plug the usb cable from the camera to your computer to view your saved files (recordings, pictures, and audio.)



Q: Why my manual says it comes with extra lens

during this offer we are not including extra lens what you getting is as the listing says what package include
which is ( snapshot camera + Manuel + Clean Cloth + Usb Cable ) Depend In Your Bundle You Can Get Memory Card 32GB ( Optional )

 

Q:Why does the video not match the audio? 

A: That means you are missing some of the media codecs on your computer to run HD video. we recommend VLC PLAYER which already has many codecs installed that may fix your Media Codecs. VLC is Free to download.

Q: Can I Play The Videos In My Phone ?

A : Yes You Can Place the memory card from The Sunglasses To your phone And View your data ( You Still Might Need to install VLC player to View Your Video Correctly

Q: Why can't I see out of my Polarized glasses?

A:The Polarized lens is protected from both sides with protective film, you must remove this film before using. Follow these links for step-by-step instructions:

https://bit.ly/2yNIua0
https://bit.ly/2yYzxLn

 

Q: Where is my package?(USA)

A: For FREE USA Shipping: Please allow 7-18 business days Monday-Friday (excludes weekends and holidays)

A:USA Priority 3-5 business days Monday-Friday                                 (excludes weekends and holidays)

track your order anytime: https://www.snapshot2.com/pages/track-your-order

 

Q:Where is my package? (INTERNATIONAL)

A: For FREE INTERNATIONAL Shipping: Please allow 25-30 business days Monday-Friday (excludes weekends and holidays)

A: INTERNATIONAL PRIORITY :Please allow 10-15 business days      Monday-Friday (excludes weekends and holidays)

track your order anytime: https://www.snapshot2.com/pages/track-your-order

 

 Q: Why won't my glasses hold a charge?

A:To get the battery to hold the right amount of charge use the usb 2 port on your computer. Please allow it to fully charge this is essential to the life of the battery.