Due Covid-19 If you have not seen any recent tracking updates or delivery confirmation please be patient as carriers work through processing your shipments

Refund Policy

Handling 

Our Products take about 2 - 5 Days To handle and tested by our quality control inspector to check the product before ship it.

Shipping 

Most of Our Product Comes FromDifferent places Some In Usa And Some Over Sea's Warehouses so Shipping time are various

How long does shipping take?

Estimated delivery time:

North America
United States 15-20 days
Canada 20-30 days
Mexico 23-60 days
South America
Brazil 30-60 days
Chile 20-50 days
Colombia 20-60 days
Peru 40-60 days
Rest of South America 30-60 days
Europe
Spain 15-20 days
Portugal, United Kingdom, France 20-50 days
Switzerland 15-30 days
Italy, Netherlands 20-40 days
Rest of Europe 20-60 days
Central America 30-60 days
Asia
Russian Federation 15-20 days
Japan & South Korea 15-20 days
Phillipines 30-50 days
Singapore 15-45 days
Malaysia 20-45 days
Saudi Arabia & United Arab Emirates 20-40 days
Rest of Asia 30-60 days
Africa 30-60 days
Oceania
Australia 15-25 days
New Zealand 20-40 days
Rest of Oceania 20-60 days

Factors such as delayed logistics and customs clearings may have an impact on the delivery time.

Shipping might take longer in special dates, Christmas, Black Friday, holidays.

Promotional Free Products delivery times are longer than regular products and tracking might now be available for some countries.

Some product might be shipped and/or arrive separately according to product availability at our warehouses.

These times are estimated delivery times, some products may be delivered sooner, some products may take longer. If you want to make sure how long takes delivery for a specific product please contact us Info@TCDragon.com

When will my order be shipped?

Once your order is placed we'll verify your shipping details are correct. If we see something is missing we'll contact you by email asking for the missing information. Please be kind enough to respond to the email that we are sending, otherwise, your order will be cancelled. We cannot guarantee the arrival of your order if the shipping information is incomplete. The fulfillment process takes between 3-6 business days. Once your order is fulfilled you'll receive a notice with your tracking number.

Customs

Our company is not responsible for any charges made buy your country's customs agency (if applies). Before placing the order please make sure you understand how customs in your country works. Depending on the product, we will be shipping from US, UK or China.

When you place an order you agree you understand how customs in your country works, and any law related to the product you are buying. 

Delivery

If the courier is not able to deliver the product due to an incorrect/incomplete address OR if there's no one to receive the parcel at the specified address, you might need to pick up the product from their office. Please keep an eye on the tracking so you make sure you receive the product. 

If the courier can't deliver the product and you don't pick it up from the office, the product will be sent back to us. If that's the case we can send the product again once we receive it. Please notice that we can only resend the product once. If your address is incorrect or you missed something, please contact us as soon as possible, if not, the product will bounce again and there's no refund.

Returns
Our policy lasts 45 days. If 45 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.


Refunds 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

info@snapshot2.com


Sale items 
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges 
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at sales@snapshot2.com

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should send us an e-mail first at sales@tcdrgaon.com and we will give you direction for how you do it

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.